Terms & Conditions
Privacy & Cookies
Privacy Notice for UK Residents
What is “PII”?
As used herein, the term “PII” generally means information that specifically identifies an individual (such as user’s name, address, telephone number, e-mail address, credit card or other account number or geophysical location) or that is associated with an identifiable person (such as demographic information or information about a person’s activities when such information is linked to personally identifying information). PII does not include “aggregate” information, which is data we collect about the use of the Service or categories of Service users, from which any PII has been removed. For example, information that forty-six percent of the Service’s registered users identify themselves as male, is aggregate information. We collect aggregate data for a number of purposes, including to help us understand trends and user needs. This policy in no way limits or restricts our collection of aggregate information.
What PII do we collect?
We do not collect any PII from mere visitors to the Site or Store. Your Name, Phone Number & Email address may be collected when you send us an email. If you book a repair (as defined in the Fix My Screen Service Agreement), we will collect your email address, name, organization information, address and credit card and/or other account information and possibly photos.
What other information do we collect?
When you visit our Site, some information is also automatically collected through the use of log files, such as your computer’s Internet Protocol (IP) address, your computer’s operating system, the browser type, the address of a referring web Service and your activity on the Service. We use this information for purposes such as analyzing trends, administering the Service, improving customer service, diagnosing problems with our servers, tracking user movement, and gathering broad demographic information for aggregate use. We may also automatically collect certain information through the use of “cookies.” Cookies are small data files that are stored on a user’s hard drive at the request of a Web Service to enable the Service to recognize users who have previously visited them and retain certain information such as customer preferences and history. If we combine cookies with or link them to any of the PII, we would treat this information as PII. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if your browser is set not to accept cookies or if a user rejects a cookie, you may not be able to access certain features or Services.
We may also use third parties to provide certain functionalities or to collect, track and analyze non-personally identifiable usage and statistical information from users, such as the user’s browser type, operating system, browsing behavior and demographic information. These third parties may collect PII from you in connection with the Services they provide and may place cookies, web beacons or other devices on your computer to collect nonpersonal information which may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Service and the other Services tracked by these third parties. We are not responsible for, and do not control, any actions or policies of any third party service providers.
Usage and disclosure
We do not sell information to third parties. Fix My Screen only uses your PII to send you the communications noted below and as necessary to provide the Services, as described below.
PII may be used in one or more of the following ways:
To publicly display information in a manner selected by our customers to their customers.
To register a customer and process payments. Credit card processing is performed by a PCI compliant third party processor and such information is not processed or retained by Fix My Screen.
To have a record of who posted content to the Service.
To send periodic emails: The email address you provide may be used to send you information and updates pertaining to the Services, and, if you do not “opt out”, to send you occasional company news, updates, or related product or service information.
Our Services use Google Analytics to help analyze how users use the Services. The tool uses “cookies,” which are text files placed on mobile device, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Services (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Services and to compile statistical reports for Fix MY Screen.
What steps do we take to protect your information online?
Fix My Screen endeavors to secure your personal information from unauthorized access, use or disclosure by putting into place physical, electronic and managerial procedures to safeguard the information we collect through this Service. Credit card information is encrypted during transmission and payment processing is performed by a PCI compliant third party processor and such information is not processed or retained by Fix My Screen.
Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable. To protect the confidentiality of your personal information. Please advise us immediately by emailing us at firstname.lastname@example.org if you believe your personal details has been misused. You should also note that email is not secure, and you should not send any confidential or sensitive information to us via an unsecured email.
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We only ship to the UK, Some areas of the UK may be subject to higer charges.
Upon booking your repair you can choose your desired collect & return from our available shipping methods. Device return deliveries dates are based on the availability of your items and the shipping options you choose.
Mail In Yourself Repairs
Once packaged appropriately please mail your device to;
Fix My Screen, 49 Hoghton Street, Southport, PR9 0PG
We recommend using Royal Mail Special Delivery Service.
Collect & Return Repairs
We will arrange a printer less courier to collect your device, meaning there is no need for you to print a postage label.
This collection is usually within 24 hours (next day) of placing your order, however if order is placed after 16:00 pm your collection may not be booked until the following day for a next day collection. if you have a preferred collection day then please state in the notes section upon checkout.
You will receive a txt message and email confirmation of your collection slot from our shipping partner.
You are to package your device appropriately for transport and await your collection, we encourage you to take pictures of the package before it is collected, we will not cover the insurance for inappropriately packaged devices.
Returning your device after Repair
We aim to run a same day turn around repair service, in most cases the device will be turned around the same day and returned to you the very next day* via Special Delivery or other insured courier service.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you may be subject to a charge of £15.00 plus any shipping costs, You will not be charged for Rebooking.
To avoid a cancellation fee, please provide Cancellation/Rebooking notice at least 24 hours prior to your appointment.
You can cancel or reschedule an appointment by emailing us at email@example.com, or calling our office on 01704 823 804.