Terms & Conditions
Privacy & Cookies
Privacy Notice for UK Residents
This privacy policy (“Policy”) applies to the Service operated by USIC Group. (“Fix My Screen” “we” or “us”) with in store repair rervices and a website located at www.fixmyscreen.co.uk (the “Service”). The Policy is designed to tell you how we collect and use personally identifying information (“PII”) (as defined below) so you can make an informed decision about using our Service. Please read this statement before using our Service or submitting any PII to us. By using our Service, you represent that you are 14 years old or older and you consent to the information collection and use practices described herein. We reserve the right to change the provisions of this privacy policy at any time by posting a revised privacy policy on the Site and indicating on the privacy policy the date it was last updated. Your use of the Service following the posting of such changes or revised statement shall constitute your acceptance of any such changes. We encourage you to review our privacy policy whenever you use our Service to determine if any changes have been made and to make sure that you understand how any PII you provide will be used.
What is “PII”?
As used herein, the term “PII” generally means information that specifically identifies an individual (such as user’s name, address, telephone number, e-mail address, credit card or other account number or geophysical location) or that is associated with an identifiable person (such as demographic information or information about a person’s activities when such information is linked to personally identifying information). PII does not include “aggregate” information, which is data we collect about the use of the Service or categories of Service users, from which any PII has been removed. For example, information that forty-six percent of the Service’s registered users identify themselves as male, is aggregate information. We collect aggregate data for a number of purposes, including to help us understand trends and user needs. This policy in no way limits or restricts our collection of aggregate information.
What PII do we collect?
We do not collect any PII from mere visitors to the Site or Store. Your Name, Phone Number & Email address may be collected when you send us an email. If you book a repair (as defined in the Fix My Screen Service Agreement), we will collect your email address, name, organization information, address and credit card and/or other account information and possibly photos.
What other information do we collect?
When you visit our Site, some information is also automatically collected through the use of log files, such as your computer’s Internet Protocol (IP) address, your computer’s operating system, the browser type, the address of a referring web Service and your activity on the Service. We use this information for purposes such as analyzing trends, administering the Service, improving customer service, diagnosing problems with our servers, tracking user movement, and gathering broad demographic information for aggregate use. We may also automatically collect certain information through the use of “cookies.” Cookies are small data files that are stored on a user’s hard drive at the request of a Web Service to enable the Service to recognize users who have previously visited them and retain certain information such as customer preferences and history. If we combine cookies with or link them to any of the PII, we would treat this information as PII. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if your browser is set not to accept cookies or if a user rejects a cookie, you may not be able to access certain features or Services.
We may also use third parties to provide certain functionalities or to collect, track and analyze non-personally identifiable usage and statistical information from users, such as the user’s browser type, operating system, browsing behavior and demographic information. These third parties may collect PII from you in connection with the Services they provide and may place cookies, web beacons or other devices on your computer to collect nonpersonal information which may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Service and the other Services tracked by these third parties. We are not responsible for, and do not control, any actions or policies of any third party service providers.
Usage and disclosure
We do not sell information to third parties. Fix My Screen only uses your PII to send you the communications noted below and as necessary to provide the Services, as described below.
PII may be used in one or more of the following ways:
To publicly display information in a manner selected by our customers to their customers.
To register a customer and process payments. Credit card processing is performed by a PCI compliant third party processor and such information is not processed or retained by Fix My Screen.
To have a record of who posted content to the Service.
To send periodic emails: The email address you provide may be used to send you information and updates pertaining to the Services, and, if you do not “opt out”, to send you occasional company news, updates, or related product or service information.
We do not sell, share, or rent any PII to others in ways different from what is disclosed in this Policy without first obtaining your consent, although we may provide aggregate information or other nonpersonal information to third parties without your authorization. We may share your contact information with third parties if you have indicated to us that you wish to receive information from such parties. In the event that we engage or partner with third party vendors, consultants or other service providers in connection with the operation of our business (“Service Providers”), we may share PII with such Service Providers who need access to such information to carry out their work for us. You should also note that information that you provide to us for posting to the Service will be posted for display in the manner you select. Your posting of such information to our Service constitutes your consent to display such information in such manner. We also may disclose personal information when we are required to or we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this privacy policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our customers’ rights, property or safety; to protect our customers from fraudulent, abusive, or unlawful use of our Service or Service; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of personal information. In addition, information about our customers, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of fix MY Screen assets, as well as in the event of an insolvency, bankruptcy or receivership in which personally identifiable information could be transferred to third parties as one of the business assets of Fix My Screen.
Please note: The Service may contain links to other Services. Please be aware that although we may participate in or utilize such other Services, we are not responsible for the privacy practices of such other Services. We encourage you to be aware when you leave our Service and to read the privacy policies of any Web Service that collects personally identifiable information. Similarly, if you entered this Service through another Web Service, we are also not responsible for the privacy practices of that Service, and you should review the privacy policy of the originating Service before providing any personal information to that Service. This privacy policy applies solely to information collected by us.
Our Services use Google Analytics to help analyze how users use the Services. The tool uses “cookies,” which are text files placed on mobile device, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Services (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Services and to compile statistical reports for Fix MY Screen.
What steps do we take to protect your information online?
Fix My Screen endeavors to secure your personal information from unauthorized access, use or disclosure by putting into place physical, electronic and managerial procedures to safeguard the information we collect through this Service. Credit card information is encrypted during transmission and payment processing is performed by a PCI compliant third party processor and such information is not processed or retained by Fix My Screen.
Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable. To protect the confidentiality of your personal information. Please advise us immediately by emailing us at fix@fixmyscreen.co.uk if you believe your personal details has been misused. You should also note that email is not secure, and you should not send any confidential or sensitive information to us via an unsecured email.
Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We only ship to the UK, Some areas of the UK may be subject to higer charges.
Upon booking your repair you can choose your desired collect & return from our available shipping methods. Device return deliveries dates are based on the availability of your items and the shipping options you choose.
Mail In Yourself Repairs
Once packaged appropriately please mail your device to;
Fix My Screen, 49 Hoghton Street, Southport, PR9 0PG
We recommend using Royal Mail Special Delivery Service.
Collect & Return Repairs
We will arrange a printer less courier to collect your device, meaning there is no need for you to print a postage label.
This collection is usually within 24 hours (next day) of placing your order, however if order is placed after 16:00 pm your collection may not be booked until the following day for a next day collection. if you have a preferred collection day then please state in the notes section upon checkout.
You will receive a txt message and email confirmation of your collection slot from our shipping partner.
You are to package your device appropriately for transport and await your collection, we encourage you to take pictures of the package before it is collected, we will not cover the insurance for inappropriately packaged devices.
Returning your device after Repair
We aim to run a same day turn around repair service, in most cases the device will be turned around the same day and returned to you the very next day* via Special Delivery or other insured courier service.
Cancellation Policy
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you may be subject to a charge of £15.00 plus any shipping costs, You will not be charged for Rebooking.
To avoid a cancellation fee, please provide Cancellation/Rebooking notice at least 24 hours prior to your appointment.
You can cancel or reschedule an appointment by emailing us at fix@fixmyscren.co.uk, or calling our office on 01704 823 804.
