Frequently Asked Questions
Can I deliver my device in person?
Yes! you can bring your device in to us! As we are usually busy repairing devices we would appreciate if you took the time to first either book your device in for a walk in repair or give us a call first! this will ensure that we can give you the best service possible.
What if you cant Fix my device?
If we can’t fix your device we will get in touch with you to discuss your options. We can either offer you a replacement device for a cost, or we can return the device to you and refund your service charge less diagnostic charge & postage costs.
I dropped my device in the bath
Can I wait whilst my device is repaired?
This is dependant on your repair, usually we would ask for an hour at least to undertake any prior booked same day repair which may be a bit long for most to be hanging around, however we are based in a great location on the beautiful Victoria Park in Southport which is always nice to have a stroll around whilst you wait.
**Due to current government COVID guidelines we are not allowed any persons in the shop premise, all repairs walk in repairs will be on a drop in and return once repaired basis, we apologise but you are not allowed to wait on our premise.**
Is The Postage Insured When You Send Back My Device?
Every device that leaves our store comes with full insurance cover, so rest assured you won’t be out of pocket if the worst happens. We also recommend insuring the mail to the value of your phone when you send it in for repairs, Royal Mail Special Delivery comes with £500 insurance included.
I Have a Mail In Booking, How Long Will My Repair Take?
Once your Device is received it will be repaired and then sent back to you the very same day, Our devices are returned to you via Royal Mail Special Delivery and in most cases arrive back within 48 hours of you sending.
I Have a Mail In Booking, How Do I Send My Device to You??
Once packaged appropriately please mail your device to;
Fix My Screen, The Power Station, Victoria Way, Southport, PR8 1RR – We recommend using Royal Mail Special Delivery Service.
You are responsible for the packaging and delivery to us.
How Do Collect & Return Repairs Work?
Once your Device is booked in for a collect and return repair, You are to package your device appropriately for transport. Upon receiving your booking we will arrange for a courier to collect your device, the collection is usually the next working day, Our collections are printer free so no need to print any shipping detail, the courier will stick the postage label to your package. Your device will arrive with us the next working day and be repaired and on its way back to you the very same day.
I Have a Walk In Repair Booking, How Do I Pay?
All of our Repair Bookings are Payment upon Collection, You can pay via Card or if you prefer we can send a Online Invoice where you can select your preferred digital payment method prior to collection.
I Have a Business Account with you, How do we pay?
Depending on the type of business account you have with us you will be invoiced at the time of repair and then have 30 days to make the payment via the payment link provided with your invoice. If you have a fully managed account with us your repair costs will be taken via your direct debit.
Important Information
Fix My Screen are not responsible for any device until it is in our possession, If you are mailing your device to us we recommend you do so with postal insurance up to the value of your device, we recommend Royal Mail Special Delivery as it comes with £500 insurance included. you should also package the device securely and appropriately for transport, any damaged packaging will be pictured upon arrival with us as evidence for any potential need for your insurance.
Any device that has been subject to liquid or impact shock damage is at risk of further faults due to other parts failing, which may not be detected until a screen replacement has been undertaken, for example the device may have suffered board level faults un detectable until a screen replacement has taken place, In these cases we would not be responsible and you would still be required to pay for the repair in full. Other possible failures such as Home Button, Light Sensor and Front Camera are all at risk of being damaged once the device has been taken apart due to initial damage in the same area as this component, In this scenario we would make you aware of the potential complications and potential extra repair costs before any repair is undertaken likewise for if we encounter signs of liquid ingress once repair is underway.
In any occurrence where a part that has tested OK prior to repair and is damaged accidentally when there is no impact damage which should in normal circumstances be affected under repair to the device we would accept responsibility for the damage and either repair or replace the device like for like (subject to our grading) at our cost with no additional costs to you than originally quoted.
Fix My Screen repairs are subject to a £15.00 diagnostic charge which is included in our repair prices, in the event of a non repair this charge would be non refundable, You would receive a refund of the remaining balance once diagnostic charges and postal costs are deducted.
